Thank god. I’m so sick of having to login and create customer accounts for every product I own. There’s a few companies that are appearing (some intentionally and some not) that are becoming support websites for companies.
Get Satisfaction
This site, started by Lane and Thor in SF is looking to standardize support for all products on one website. This is very disruptive to companies, as users will start to research products there before purchasing them. Get Satisfaction will have to figure out how to weed out the marketers. Here’s their focus:
Taken from Web-Strategist
